Occasionally, your Snapshots may need manual intervention in order to continue refreshing automatically.
The most common scenario is that you've been logged out of the website or app where you took your Snapshot. When that happens, you reconnect Plus, just as you would reauthenticate your account on that site.
Your Snapshots may also need repair if something has changed on the page where you captured it. For example, someone reorganized a dashboard and now the chart you took a Snapshot of has moved or changed in dimensions. Or the app has been redesigned and your data has moved as a result.
When Plus detects an issue with a Snapshot, we will pause automatic refreshes until you repair the Snapshot.
Broken versions are hidden when Snapshots viewed by others, including in embedded views, so your dashboards and reports don't look broken to viewers.
Plus uses a machine learning model to detect issues and send you an email if a Snapshot might need repair.
You can find all of your Snapshots that might be broken in the Repair section of the web app.
When you open a Snapshot that Plus has flagged as potentially broken, you'll see suggested instructions for fixing it.
Only the owner can see this message and repair the Snapshot.
A Snapshot that may be broken.
We use an AI to help us detect Snapshot issues. Sometimes the Plus AI will get it wrong and mark a good Snapshot as needing repair. If this happens, just let us know by clicking "It looks normal." This will help the system improve over time.
Open the Snapshot in Plus. If we've detected an issue, we'll recommend a repair action, like "Reconnect" or "Take a new Snapshot."
If we haven't detected an issue, you can always manually select an option from the Repair menu:
- Reconnect if you've been logged out of the app or website.
- Retake Snapshot if the content in the Snapshot has moved or changed.
When you repair a Snapshot, the Plus extension will open the source site or app in a new window (just like capturing a Snapshot), where you will be prompted to log back in and/or redo the capture process.